Return and Replacement

Returns / Replacement

Considering the nature of products that are on offer on the website, does not offer return of the products once the order is delivered. offers you a replacement of goods purchased on subject to the following terms and conditions: 

1. You can ask for replacement of product/s within 3 days of product delivery to you in case of any defect found in the product and the same product/s will be shipped to you as a replacement for the defective product/s.

2. Replacement is offered for the product/s sold by ONLY.

 Apart from the condition reserved herein above, the following products shall not be eligible for return or replacement if:

• Any product that exhibits physical damage to the box or to the product;

• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;

• Any product without a valid, readable, un-tampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;

• Any product from which the EAN (International Article Number) has been removed from its original packaging.

• Any product from our Custom Incense range that is made exclusively for the customer. 

Disclaimer: “Any decision on replacement on the product/s sold by is at the sole discretion of and decision of shall be final and binding. reserves the right to withdraw from replacement guarantee at any time without giving any intimation of whatsoever nature.”